A: We offer post-purchase support with guidelines on helping your puppy adjust to their new home, including advice on feeding, sleeping arrangements, and training.
A: We hardly ever take offers on the puppies if you come and visit with the puppies here at our facilities. The reason we allow people to make offers is to have the puppies sold prior to pick up to reduce man hours. Just because it says make an offer online does not mean we will accept your offer in person at our facility. Many factors go into the offer process so please keep this in mind if you plan on making an offer in person.
A: Every puppy is given an internal number to identify them at the time they are photographed. This number will show on your receipt and coincide with your time stamped order. The photo on that order will match the puppy you purchased as well as the internal ID
A: We deeply care to spread the joy & love a family pet can provide. Once you choose your puppy (or your puppy chooses you), click the ADOPT PUPPY button. You will be taken to a page which summarizes the charges & allows you to choose LOCAL PICKUP, PRIORITY SHIPPING, VIP SHIPPING, NANNY OR STORKS DELIVERY. After choosing, click the ADOPT PUPPY button. You will be directed to the ORDER CONFIRMATION page. Agree to the terms & conditions and click CHECKOUT. Enter all your information & make sure you give all contact phone numbers (cell phone) & a valid email so we can send you the receipt & flight information with tracking number. Once purchased, we will contact you to thank you for your order & let you know what to expect next. If local pick up is selected we will set your pick up day and time. If delivery is selected we will reach out the week of availability to provide you travel scheduling details. The puppies fly on AA cargo. We pay extra for the V.I.P. treatment so your puppy arrives in style. We give your name & cell phone number to the airlines, so bring your I.D. & cell phone with you to the airport.** IMPORTANT: If someone (other than you) is picking up your puppy, you will need a signed & dated statement of release from the person who purchased. Bring this signed document releasing the care of the puppy to the person you designate.
A: Yes. It's simple. The Hold BUTTON on our site allows you to place a $400/$800, non-refundable hold on your puppy. The $400/$800 comes OFF the final balance. The reason your deposit is NON-refundable is to filter out the non-serious customers. When a deposit is made, the particular puppy is REMOVED from our 30+ advertising sites. If the customer changes his/her mind & doesn't want the puppy anymore, we must RE-LIST the puppy on those sites-- which is very expensive. **IMPORTANT** If there is a SPECIFIC puppy you want, but you do NOT want to put a hold down and you start to drive--that is your choice! If the puppy is purchased online ANYTIME PRIOR TO YOUR ARRIVAL (yes, even 5 minutes) there is NOTHING WE CAN DO! This is the nature of things. Unfortunately whoever puts the money down first gets the puppy.
A: Designer Crosses have become very popular in recent years (even the President invited a canine cross into the Whitehouse). All our crosses or hybrids are F1 (meaning the parents are 100% full blooded-- producing 50/50 offspring. For instance, a MORKIE....is from a 100% Yorkie Father & 100% Maltese Mother. Those puppies are called Morkies. The following are most of the hybrids we sell: (Malti-Poo = Maltese & Toy Poodle, Malti-Pom = Maltese & Pomeranian, Shorkie = ShihTzu & Yorkie, CavaPoo = Cavalier Spaniel & Toy Poodle, Cava-Chon = Cavalier Spaniel & Bichon Frise, YorkiePoo = Yorkie & Toy Poodle, TeddyBear = ShihTzu & Bichon/or Maltese, Chorkie = Chihuahua & Yorkie, etc)
A: The goal is to get the puppy to eat the dry food AS SOON AS POSSIBLE but the bigger picture is making sure their belly is nice and full at all times. We need to eat every 3-5 hours otherwise we get grumpy or irritated, a small puppy needs to be eating constantly. If you have ANY questions what this looks like for your puppy, please do not hesitate to call us anytime. You can’t bother us. Do not wait until the puppy is already lethargic and think we can just fix a puppy like a magician. Be proactive.
Make sure dry food and water are always available. If you do not think the puppy is getting enough to drink, use a syringe to give the puppy water. The more active the puppy, the more he/she should be eating and drinking.
Ceasar Soft Food – This is wet food that puppies typically love to eat. We use this only a means to entice the puppy to eat the dry food. Depending on the size of your puppy, we mix ¼ or ½ of the ceasar packet with a handful of dry dog food. If the puppy is resorting to this to eat the dry food, he/she needs to be eating every 2-3 hours of this mixture. Again, the ceasar food is strictly a treat for the dry food and not to be confused as an actual substitute for the dry food. It’s a supplemental meal.
Karo – (Corn syrup) This is to help the puppy blood sugar level. If at anytime the puppy appears sluggish or lethargic, giving karo will help but its not the only measure you will take. Call us at anytime if this happens. When a couple pound puppy runs around for 20 minutes, that is the same as us running 4-5 miles full speed not stopping. They are exerting A LOT of energy and unless they are eating properly, they will have a sugar crash. To help offset the puppy activity, small puppies need to have 1cc of karo every 2-4 hours in addition to eating. Until the puppy is eating 20-30 pieces of dry food every 2-4 hours, karo needs to stay in their diet. You can even mix Karo in their water.
Baby Food – This is used right after arrival for the puppy. After that, we really want the puppy going to the dry food. If we have to resort to giving baby food, we need to give at least one FULL syringe of babyfood every hour. This includes feeding at night. Lets say you go to bed at 11PM or midnight…you need to set your alarm for 3AM-4AM, give 2-3 syringes of babyfood. And do the the same thing at 6AM. If you have to resort to this feeding, please call us. Depending on the size of your dog, the feeding could be different.
A: All Pup Pee Palace orders that require shipment automatically add on $20 for the cost of the UPS ground shipment. All Pup Pee Palace shipments are shipped via FED EX ground and may arrive after your puppy arrives depending on where you live and how quickly after you place your order we deliver it.
A: When you purchase the Microchip you are paying for the insertion of the microchip and the actual microchip. In order to auto register your microchip simply click on the AKC Reunite box at checkout.
A: Of course. There are many options. Puppies are like babies. They need nutrition every 2 to 3 hours. However, they don't cry like babies so you must be even MORE proactive with puppies. Small breeds are much different than larger breeds. Labradors & Rottweiler puppies are very different than a 1 lbs Yorkie puppy. You must handle the small breed puppies differently. You should always allow your puppy to have 24/7 access to their hard food. We tend to see pups under 3 lbs graze and eat their hard food every 2-3 hours. Over-eating is rare among small breeds & won't happen until a year of agefe (if at all). During puppy stages--feed, feed, feed! Puppy weight is good weight & a full belly means a happy puppy. In addition to their hard food, the following items are recommended to encourage eating: (rotisserie chicken (human style), Dannon Activia Yogurt, Puppy Caesers Soft Food, Raw Ground Beef (yes, Raw), Karo Syrup are sometimes used on hard food to entice the puppy to eat as well. Think about it like this... before there was "puppy food" you could buy at the local mart...How did puppies survive? This should help you when choosing the best food to feed your little one. Small Breed puppies sometimes lack appetite due to a change in environment. A puppy can be on hard food for 3 weeks and doing fine...if you change the puppy's habitat... they might begin fresh with their eating habits. The encouragement you give them during the transition is NOT CAUSING BAD HABITS. Table food/scraps is not what we're recommending. We are recommending a high protein diet & these items suggested are what we've found to work flawlessly. If your puppy is not eating at all please contact our Health Line 740-809-4141 they can provide you all sorts of tips and keep you out of a bad situation
A: WE PROVIDE THESE MEDICATIONS FOR YOUR PUPPY TO REDUCE THE LIKELIHOOD OF INTESTINAL PARASITES. WE USE THEM TO CONTROL AND PREVENT.
The preventative dewormers are used specifically as a PRECAUTIONARY TREATMENT which we take for every puppy in case their immune system is compromised during the transition period to their new home (i.e. stressed). We require them to ensure a successful transition into their new home. (Each item below is given to your puppy orally. Specific directions and schedule are provided)
Panacur Dewormer: Kills most types of worms & the parasite Giardia.
By purchasing the Panacur Dewormer you will receive the following at no cost.
Liquid Metronidazole: Prevents diarrhea & inflammation of the bowels due to stress.
Marquis: Prevents & Kills the intestinal parasite Coccidia.
A: EVERY PUP UNDER 2LBS ESPECIALLY YORKIES AND MALTESE NEED 1CC OF KARO EVERY 2-4 HOURS
Baby Food – This is used right after arrival for the puppy. After that, we really want the puppy going to the dry food. If we have to resort to giving baby food, we need to give at least one FULL syringe of babyfood every hour. This includes feeding at night. Lets say you go to bed at 11PM or midnight…you need to set your alarm for 3AM-4AM, give 2-3 syringes of babyfood. And do the the same thing at 6AM. If you have to resort to this feeding, please call us. Depending on the size of your dog, the feeding could be different.
Karo – (Corn syrup) This is to help the puppy blood sugar level. If at anytime the puppy appears sluggish or lethargic, giving karo will help but its not the only measure you will take. Call us at anytime if this happens. When a couple pound puppy runs around for 20 minutes, that is the same as us running 4-5 miles full speed not stopping. They are exerting A LOT of energy and unless they are eating properly, they will have a sugar crash. To help offset the puppy activity, small puppies need to have 1cc of karo every 2-4 hours in addition to eating. Until the puppy is eating 20-30 pieces of dry food every 2-4 hours, karo needs to stay in their diet. You can even mix Karo in their water.