10 Year Puppy Replacement Program

To qualify for our Puppy Replacement Program, you must obtain and maintain major medical pet insurance for your new puppy for a minimum of six (6) months from the date of purchase.

Program Requirements:

• Insurance Enrollment: You must enroll and activate coverage prior to your puppy’s arrival.
• Proof of Coverage: You must provide documentation confirming that major medical pet insurance was in effect for the first 6 months of ownership.

Program Benefits:

With valid proof of insurance as described above, you will be eligible to receive a replacement puppy for up to 10 years from the original puppy’s birth date in the event of any Hereditary or Congenital abnormalities when diagnosed and documented by a licensed veterinarian impacting the puppy’s ability to live a normal life. 

Replacement Details:

• The replacement will be provided in the form of a store credit equal to the original invoice total.
• This store credit can be used at any time and does not expire.
• No cash refunds will be issued under this program.

All replacement program claims must be emailed to [email protected]. 

Cash Medical Reimbursement Program

As a thank you for being a responsible pet owner, Premier Pups offers cash medical reimbursement for conditions related to hereditary or congenital disorders as well as *sickness, subject to the following terms:

Eligibility Requirements:

• The condition must be diagnosed and documented by a licensed veterinarian.
• You must maintain active major medical pet insurance coverage throughout the reimbursement period which is up to 10 years from the original puppy’s birth date.
• Your puppy must remain under the regular and continued care of a licensed veterinarian.

*The following conditions are limited to 3 years’ from date of birth for cash medical reimbursement:

• Cancer, Pancreatitis, Auto Immune, Diabetes, IBD (intestinal disease), Seizures

Coverage Details:

• Deductible Reimbursement: We will reimburse 100% of your insurance deductible (up to $300)
• Co-Pay Reimbursement: We will reimburse 100% of your co-pay (up to 20% co-pay)
• Lifetime Cash Medical Reimbursement Limit: Reimbursements are capped at the original adoption price (excluding shipping and any additional services or products).

Important Notes:

• No vet clinic restrictions apply—you may use any licensed veterinarian.
• The claim must be approved and paid by your major medical insurance provider before reimbursement from Premier Pups can be issued.  All claims denied from the insurance provider will be denied by Premier Pups.
• For non-emergency issues, prior authorization is required from Premier Pups to qualify for reimbursement of deductible and co-pay.
• To request approval, please email the diagnosis and recommended corrective procedures to: [email protected]
• Once approved provide Premier Pups your EOB (explanation of benefits) provided from your insurance provider and Premier Pups will issue cash reimbursement for co-pay and deductible within 15 days.

*Additional Coverage for Sickness/Illness

• The puppy is guaranteed to be free from illness and provides a replacement puppy per the terms of the replacement program for any sickness related death in the first 10 days:
• Cash medical sickness reimbursement is made available for the first 10 days after the puppy’s arrival providing the conditions below are met.

What You MUST Do:

• If your veterinarian detects any illness within 10 days, you must notify Premier Pups within 24 hours. Contact: 740-469-2447 7am – 11pm EST

Insurance Coverage Requirement for Cash Medical Sickness coverage:

• Premier Pups will cover 100% of your co-pay and deductible for any illness within the first 10 days if you have enrolled in major medical pet insurance (with no wait period provisions) before your puppy arrives.

• Remember immediate action and proper insurance enrollment are critical to receive cash medical sickness coverage. 

IF YOU HAVE A PROBLEM WITH YOUR PUPPY PLEASE CONTACT OUR EMERGENCY LINE IMMEDIATELY BY CALLING 740-469-2447. WE ARE AVAILABLE 7AM - 11PM 7 DAYS A WEEK

What You MUST Do in addition to enrolling in major medical pet insurance:

1. Vet Visit Within 7 Days:
• You are required to have your puppy examined by a licensed veterinarian within 7 days of receiving the puppy.
• This is crucial to uphold the replacement puppy and cash medical reimbursement program.
2. No Vaccines at First Visit:
• Do NOT allow vaccines to be administered at the first vet visit.
• Vaccines should be delayed until the second visit, as your puppy may already be under stress from travel and a new environment.
3. Bring All Provided Records:
• Your vet will review the health records Premier Pups gave you.
• Based on the exam and records, the vet will set up a custom preventative care schedule (e.g., vaccinations, deworming, etc.).
4. Don't Delay:
• Premier Pups stresses that you should not postpone this initial vet visit.

Why This Matters:

• It protects your puppy’s health and ensures a smooth transition.
• It helps validate any claims under the 10-day health guarantee.
• It supports a proper care and vaccination timeline without overloading the puppy too early.

Some health concerns may not become apparent until later in your puppy's development. This can happen with any puppy—regardless of breed, sex, or genetic background. These issues are often the most difficult to understand and accept. We want you to know that we are here to help. Please don’t hesitate to contact our Care Team at 740-809-4141 or email us at [email protected].

Your feedback is critical to ensuring that parent dogs are removed from our breeding program in the event of a hereditary or congenital issue. Responsible breeding is our number one priority.

Important Information Regarding Coverage:

• Hip Dysplasia: Costs arising from treatment for hip dysplasia are not covered by major medical pet insurance if clinical signs appear within the first six (6) months of coverage. However, if your puppy is insured and diagnosed with hip dysplasia during this period, you may qualify for cash reimbursement up to the value of the puppy if corrective surgery is performed.
• Hypoglycemia/Anorexia: Claims arising from hypoglycemia are not covered under this program.
• In the Case of Sudden Death: A necropsy is required in order to file a full replacement claim. As a courtesy, Premier Pups will offer a 50% discount (up to $2,000) on the purchase of a new puppy if you are unable or choose not to have a necropsy performed.
• Fetch Pet Insurance also provides a $1,000 cash reimbursement in the event of sudden death, provided you have active coverage.
• Breeding stock: If you choose to breed your puppy that is at your own discretion.  We do not guarantee the puppy to be fit for breeding.  We adopt puppies with the intention that they will be family pets.
• IMPORTANT:  YOU MUST ENROLL IN MAJOR MEDICAL INSURANCE INSURANCE TO QUALIFY FOR CASH MEDICAL REIMBURSEMENT & PUPPY REPLACEMENT.

Customer agrees that the exclusive means of resolving any dispute, controversy or claim arising out of, or relating to your purchase of a dog from Premier Pups is binding arbitration administered by the American Arbitration Association. Please visit our terms of use for further information.

For all purchases prior to 3/31/2021 please contact [email protected] for your guarantee.