Is Premier Pups a Puppy Broker? Here's What You Need to Know

We’ve heard the questions. We’ve seen the opinions, the praise, the criticism, and everything in between. And while we welcome thoughtful conversations about the dog world, what we’ve noticed is this: 

The harshest claims about Premier Pups don’t come from the families who’ve worked with us. They tend to come from people who’ve never spoken with us, never visited us, and never seen how we operate, especially those who assume that any company working with dog breeders must be part of the problem. 

Taking a stand against puppy mills and unethical breeding practices matters. We respect that passion because it is also our own. We speak out against them, too. 

But we also believe in doing your research and seeing the difference between those who cut corners and those who care deeply about every part of the process from planning litters to making sure each puppy makes it safely into their new family’s arms. 

What happens at Premier Pups is rooted in something very real: a team of knowledgeable people who love what they do. People who work side by side with responsible breeders to plan litters with care at the core, nurture puppies in safe and structured environments, ensure the parent dogs are healthy and thriving, and guide each puppy home with proper veterinary care, follow-ups, guarantees, and support. 

Why Premier Pups Is Not a Broker in the Traditional Sense 

We’re involved long before a puppy is ever listed for adoption. 

That starts with the breeders we work with, people we know personally and have built long-standing relationships with over time. We visit them often, spend time with their dogs, and build a shared understanding of what excellent care looks like. We’re aligned on the small things that matter including daily routines, clean environments, structured socialization, and the big things as well, like breeding responsibly and putting the wellbeing of each dog first. 

We don’t wait until puppies are ready to go home. We help plan litters thoughtfully, with a focus on health, temperament, and the specific needs of each breed. We follow up often. We check in on the mothers and we make sure the pace between litters is sustainable, and that no dog is ever pushed beyond what’s healthy or ethical. 

Once a puppy is old enough to travel, we take care of the rest, the vet checks, the transportation, and the preparation for home. We don’t hand things off. We stay with it. And once that puppy is home, we remain available to answer questions, offer guidance, and support families however we can. 

There’s no one moment where we step in or step out. The care is continuous because that’s what every puppy deserves. 

RELATED: Learn About Our Story

Our Direct Connection With Breeders 

The foundation of everything we do begins with the breeders we work with. 

We’ve spent years building relationships with a responsible group of professionals who not only meet high standards but share our commitment to raising healthy, well-adjusted puppies. These partnerships are ongoing, collaborative, and built on mutual respect. 

We stay closely involved at every stage. Litters are planned intentionally, with careful thought given to pairing, temperament, and long-term wellbeing. We visit in person, check in often, and help ensure that both puppies and parent dogs are thriving not just physically, but emotionally and behaviorally, too. 

That includes the details most people never see: the structure of daily routines, the timing between litters, the socialization windows, the quality of the environment. We help set those standards and we follow up to make sure they’re met, every time. 

When a breeder needs support, we’re available. When a change in care is needed, we help make it happen. This level of involvement is what allows us to speak confidently about the puppies on premierpups.com because we know exactly where they come from, and who’s behind them. 

RELATED:  Premier Pups Health Standards  

How We Ensure Every Puppy’s Health and Safety 

Health and safety are not final steps in our process. They’re built into every stage of a puppy’s early life. 

It starts with the parent dogs. We check that each dog thrives in their environment, is physically healthy, emotionally stable, and receives regular care. Health history and vet protocols are reviewed in advance. We stay involved throughout breeding decisions and ensure there’s enough time between litters for the mother to fully recover, remain in excellent health, and simply enjoy the perks of being a family dog. 

Once a litter is born, care becomes part of the daily rhythm. Our breeders follow structured routines for feeding, early handling, and sanitation. Weight, behavior, and development are monitored closely. Vaccination and deworming schedules are followed precisely. We confirm that our puppies meet important health and socialization benchmarks before they’re ever listed for adoption. 

When a puppy is ready to go home, we take care of the entire travel process. We plan it carefully to minimize stress and ensure safe, comfortable delivery. The puppy is thoroughly examined by a licensed veterinarian beforehand to confirm they’re healthy and ready. 

Even after a puppy goes home, our involvement continues. We follow up with families, offer guidance during the adjustment period, and remain available to help long-term. 

This level of consistency, from breeder to vet to travel to support, is what allows us to stand behind each puppy with confidence. Our 10-year health guarantee reflects the care that’s already been given. 

RELATED: Premier Pups’ Personal Touch 

The Difference Between Brokers and Trusted Partners 

It’s easy to group anyone who works with breeders under the same label. But when you look more closely at how things are done, the difference between a broker and a true partner becomes clear. 

Brokers often operate at a distance. They list puppies they’ve never seen, from programs they haven’t visited or help shape, and hand off care once the sale is complete. It’s a disconnected process, one that leaves too much room for uncertainty. 

That’s not how Premier Pups works. For us, this is a collaboration, and it’s how we maintain the level of care we expect for every dog and every family. 

What makes someone a partner is accountability, consistency, and a shared commitment to doing things the right way. That’s the difference our families feel, and it’s the one we’ll always stand behind. 

RELATED: Premier Pups Experience 

What Our Customers Say 

The clearest picture of what we do doesn’t come from us, it comes from the families who’ve brought our puppies home. 

Some were first-time dog owners. Some had been searching for months. Others came to us feeling hesitant after a bad experience somewhere else. But what we hear, again and again, is that once they made the decision, they felt supported, informed, reassured, and ready. 

They talk about puppies who arrived healthy and well-socialized. Puppies who slept through the night, adapted quickly, and seemed like they’d already known love. They share stories about vet visits that confirmed excellent health, about delivery drivers who showed up on time with everything in order, and about support that didn’t end after adoption day. 

We’ve had families send updates weeks, months, and even years later just to say thank you. To share photos. To let us know that their puppy has become the heart of their home. 

These aren’t one-off experiences, but what this work looks like when it’s done with care. And they mean the world to us. 

Visit our Customer Reviews 

Meet the Premier Pups Team 

Behind every puppy, there’s a team of people who care deeply about getting things right not just for the dogs, but for the families who welcome them home. 

Our staff includes adoption agents, customer care specialists, health coordinators, and travel planners, each with a unique story, a love for animals, and a passion for what they do. Some grew up with dogs their whole lives. Some came from vet clinics or shelters. All of them bring heart to their work, every single day. 

Here’s a look at a few of the people who help make the Premier Pups experience what it is: 

Chelsie - Puppy Care Manager / Emergency Consultation 

"Having 12 years of experience working with animals, getting to share and utilize my knowledge to care for the little ones here at Premier Pups has been amazing! Making sure the pups are as healthy and happy as possible is always my number one priority. Managing the kennel staff has given me the opportunity to educate the rest of the staff on what it takes to ensure each pup is as healthy as can be. I get so attached to some of the pups that sending them home can be tough! But I am always sure to call and check on each pup that goes home to make sure they dont miss us too much!" 

Matt P. - Puppy Photo Specialist / Breeder Relations / Emergency Consultation 

"This passion of mine started at a young age because my mother breeds Cavalier King Charles, and I own two cavaliers that are actually from my mom. This passion did not leave me and continued as I journeyed through college and graduate school. I decided to follow my passion and work for and be a part of a special company that has the same values as me." 

Ryan - Lead Adoption Agent & Finance Specialist 

"I come from a family of dog lovers and have grown up with dogs my whole life, so I know how a furry family member can complete your family. When I started working at Premier Pups ten years ago I couldn’t have asked for a better job. Being able to provide happiness to families every day, and help them bring the joy of a new fur baby to someone’s home is the ultimate dream job." 

Kylie - Puppy Care Specialist 

"Being apart of Premier Pups kennel staff as a puppy care specialist is one of the best feelings! Everyday I get to experience and learn something new from each of our beautiful breeds. Each and every puppy’s health is my top priority. I have almost 2 years of puppy care experience and over 4 years of working with dogs of all ages. My job is to always make sure your lovable puppy is ready for their new adventures before coming home to you and your families! " 

Jacob - Lead Adoption Agent & Finance Specialist 

"I have found no better best friend than my dog my entire life. There is nothing better than the bond you share with your pup. I strive to provide that connection for everyone! Always ready to help a new family find their next furry addition to the family. This company cares about you and your new puppy and I am thrilled to be apart of it. " 

Mariah - Adoption Agent 

"I absolutely love all animals. I have had the pleasure of growing up on a farm and experiencing that lifestyle. Dogs have always been my favorite! I rescued my Goldendoodle 2 years ago and she is my pride and joy. I’ve had the pleasure of working for Premier Pups 3 years and one of the things I love most about it is getting to know our customers and helping them find the perfect fit for their family. It is always so exciting watching our customers faces light up when they receive their forever furbaby" 

Michelle - Customer Care Specialist / Social Media 

"My love for taking care of people and puppies alike is what really made me want to join the team here at Premier Pups. I have always had dogs as pets (though they truly become a member of the family) and guiding families to the perfect pup is a very rewarding experience. My responsibilities include calling to check on the puppies once they have made it to their families safe and sound as well as featuring adorable pups on social media!" 

Roger - Lead Ground Transport Specialist 

"I feel extremely proud to work for Premier Pups. I have been apart of this company for almost 9 years and every year we create new ways to improve our customer experience with such a big decision. I believe it is tough to have a bad day when you are working with puppies and love hearing our customers story about why they are looking for a puppy. The best part of my job is being in charge of the ground transportation for Premier Pups. Seeing the reaction of our customers being handed their puppy in person never gets old." 

Troy - Marketing / Inventory Management / Breeder Relations 

"I take great pride in partnering with the best certified breeders in Ohio to offer you the highest quality, cutest puppies for adoption. I look forward to sharing my love for dogs with you through our company. I rescued my short-hair border collie from a shelter, and I keep thinking about getting him a playmate! Maybe, a mini bernedoodle, portuguese water dog or mini portidoodle??" 

Erica - Customer Care Specialist / Facetimes / Video Updates 

"Anyone who knows me knows how much I love my pup, Charlie. She is hands down the best decision I have ever made. I feel so honored to be working for a company that loves animals just as much as I do. Every day I hear from our customers “you have the best job being able to work with puppies all day” and I truly feel that way. " 

RELATED: Is Premier Pups a Puppy Mill? 30 of the Best Reasons Why We’re Not 

Final Thoughts 

The question is a fair one: Is Premier Pups a puppy broker? 

It’s rooted in caution, in wanting to do the right thing for animals, for families, for the future of ethical breeding. And that’s something we respect deeply. 

But when you take a closer look at how we operate, at the relationships we’ve built, the standards we uphold, and the people behind every step, the answer becomes clear. 

This isn’t a middleman model. It’s a team effort. A long-term partnership between professionals who care deeply about dogs and want to see them thrive from day one, to forever. 

We stand by our process, and we’re proud of the thousands of healthy, happy puppies we’ve helped place in loving homes not as a transaction, but as the start of something meaningful. 

If you’re considering adopting through Premier Pups, we invite you to look closer. Read the reviews. Talk to our team. Ask us anything. Because when you see how it really works, we think you’ll understand why so many families trust us and why we’re proud to do things differently.