I am a first time pet owner and was nervous at first about getting a puppy. However, after doing extensive research on which breed to get and from where, I knew Premier Pups was the right choice for us. The whole process was easy! We were so excited, we woke up early on the day they posted the pictures and selected the puppy we liked. The purchase was straight forward then after that it was just a matter of waiting and getting the house ready. We received Lily (formerly Carolina) on May 29. During the beginning on the pandemic, the travel coordinators were working hard to ensure we get out puppy without delays or issues. Lily turned out to be a perfect fit for our family. She is so affectionate and stops to say hi to everyone who passes by! She is funny, playful, cute and so curious about everything! She has the cutest underbite too haha! Overall, it was a great experience, and I often go back on the website to see if I fall in love with another puppy to get Lily a playmate. Only improvement I would suggest, is I wish there was more information on the website about the puppies’ personality or physical traits (underbite, hair or other). We love her so much and couldn’t be happier!