in Austin, TX
We believe we have experienced above and beyond service/care from Premier pups. Our puppy is only 4 months old but thus far has only thrived. We were nervous about buying a puppy online but it was seamless the entire time. I was worried about the weather/flight and called several times and the staff was always so patient and helpful. They even sent an update video which was appreciated more than they probably know. When we went to pick her up from the airport she was alert, happy, clean, and seemed to have no qualms with flying which was something I had worried about (hence the phone calls). The car ride home was uneventful and she took to us immediately once we were home. I had informed my vet when making her first appointment that she would be coming from an online source and he was skeptical but once I brought her in with her papers and medications (just to double-check) he was blown away and commented "I've never seen a breeder this prepared." Which made us feel even more over the moon with the experience. Though it's only been two months since we have had her she has not had a single health issue, is growing perfectly, is smart as a whip, has a strong personality, not to mention absolutely gorgeous. I can't wait to get her a friend from Premier pups in the future.